.:: Análise de logs HijackThis! ::.

Restauro do sistema?

Restauro de sistema vai ser complicado, porque eu só dei por este vírus algum tempo depois de instalar, não é uma coisa propriamente recente. Nem faço ideia de quando instalei esses programas. se fizer uma reposição do pc para as definições de fábrica será que resolverá o problema?
 
Boa noite,

Tenho um problema, que julgo ser sério. Não consigo imprimir nenhum documento a partir do meu pc. Aliás, nenhum dispositivo na minha casa consegue ligar-se a essa impressora, e isso inclui o iPone, iPad e mais 2 pc.
Contactei com uma linha de suporte epson (http://www.epsonsupport247.com/blog/epson-printer-wifi-connect-error/) e por controlo remoto mostraram 48 ligações ao meu pc?! Afirmaram que tinha intrusos no meu pc. Pensando no assunto, lembro-me há uns tempos de ter a luz da câmara a tentar ligar mas o AV pedia permissão e nunca autorizei.
Foi-me dito ao telefone que disponibilizariam um software por 200 $, que resolveria o problema, mas não aceitei.
Sempre tive AV + malwarebytes + ccleaner e nunca tive problemas até à data. Corri o ESET e o malwarebytes que não mostraram qualquer problema.

Aqui está o log:
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 02:14:27, on 14/05/2018
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)

Boot mode: Normal
Running processes:
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Users\Rui\AppData\Local\Microsoft\OneDrive\OneDrive.exe
C:\Program Files (x86)\ExpressVPN\xvpn-ui\ExpressVpn.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe
C:\Users\Rui\Desktop\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O2 - BHO: E-Web Print - {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - C:\Program Files (x86)\Epson Software\E-Web Print\ewps_tb.dll
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\OCHelper.dll
O2 - BHO: Microsoft OneDrive for Business Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\GROOVEEX.DLL
O3 - Toolbar: E-Web Print - {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - C:\Program Files (x86)\Epson Software\E-Web Print\ewps_tb.dll
O4 - HKLM\..\Run: [Dropbox] "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
O4 - HKCU\..\Run: [OneDrive] "C:\Users\Rui\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [ExpressVPN4] C:\Program Files (x86)\ExpressVPN\xvpn-ui\ExpressVpn.exe
O4 - HKCU\..\Run: [iCloudServices] "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [EPLTarget\P0000000000000000] C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YATIIVE.EXE /EPT "EPLTarget\P0000000000000000" /M "WF-2530 Series"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office\Root\Office16\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\ONBttnIE.dll
O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\OCHelper.dll
O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\OCHelper.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://help.eset.com (HKLM)
O15 - ESC Trusted Zone: http://help.eset.com (HKLM)
O18 - Protocol: about - {3050F406-98B5-11CF-BB82-00AA00BDCE0B} - C:\Windows\SysWOW64\mshtml.dll
O18 - Protocol: cdl - {3DD53D40-7B8B-11D0-B013-00AA0059CE02} - C:\Windows\SysWOW64\urlmon.dll
O18 - Protocol: dvd - {12D51199-0DB5-46FE-A120-47A3D7D937CC} - C:\Windows\SysWOW64\msvidctl.dll
O18 - Protocol: file - {79EAC9E7-BAF9-11CE-8C82-00AA004BA90B} - C:\Windows\SysWOW64\urlmon.dll
O18 - Protocol: ftp - {79EAC9E3-BAF9-11CE-8C82-00AA004BA90B} - C:\Windows\SysWOW64\urlmon.dll
O18 - Protocol: http - {79EAC9E2-BAF9-11CE-8C82-00AA004BA90B} - C:\Windows\SysWOW64\urlmon.dll
O18 - Protocol: https - {79EAC9E5-BAF9-11CE-8C82-00AA004BA90B} - C:\Windows\SysWOW64\urlmon.dll
O18 - Protocol: its - {9D148291-B9C8-11D0-A4CC-0000F80149F6} - C:\Windows\SysWOW64\itss.dll
O18 - Protocol: javascript - {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} - C:\Windows\SysWOW64\mshtml.dll
O18 - Protocol: local - {79EAC9E7-BAF9-11CE-8C82-00AA004BA90B} - C:\Windows\SysWOW64\urlmon.dll
O18 - Protocol: mailto - {3050F3DA-98B5-11CF-BB82-00AA00BDCE0B} - C:\Windows\SysWOW64\mshtml.dll
O18 - Protocol: mhtml - {05300401-BCBC-11D0-85E3-00C04FD85AB4} - C:\Windows\SysWOW64\inetcomm.dll
O18 - Protocol hijack: mk - {79EAC9E6-BAF9-11CE-8C82-00AA004BA90B}
O18 - Protocol: ms-its - {9D148291-B9C8-11D0-A4CC-0000F80149F6} - C:\Windows\SysWOW64\itss.dll
O18 - Protocol: mso-minsb-roaming.16 - {83C25742-A9F7-49FB-9138-434302C88D07} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\MSOSB.DLL
O18 - Protocol: mso-minsb.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\MSOSB.DLL
O18 - Protocol: osf-roaming.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\MSOSB.DLL
O18 - Protocol: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\MSOSB.DLL
O18 - Protocol: res - {3050F3BC-98B5-11CF-BB82-00AA00BDCE0B} - C:\Windows\SysWOW64\mshtml.dll
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol hijack: tv - {CBD30858-AF45-11D2-B6D6-00C04FBBDE6E}
O18 - Protocol: vbscript - {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} - C:\Windows\SysWOW64\mshtml.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Serviço de Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7948ecc1af5c27e1\IntelCpHeciSvc.exe
O23 - Service: Intel(R) Content Protection HDCP Service (cplspcon) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7948ecc1af5c27e1\IntelCpHDCPSvc.exe
O23 - Service: Dolby DAX2 API Service (DAX2API) - Unknown owner - C:\Program Files\Dolby\Dolby DAX2\DAX2_API\DolbyDAX2API.exe
O23 - Service: Dropbox Update Service (dbupdate) (dbupdate) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: Dropbox Update Service (dbupdatem) (dbupdatem) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: DbxSvc - Unknown owner - C:\WINDOWS\system32\DbxSvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Security\ekrn.exe
O23 - Service: ESET Firewall Helper (ekrnEpfw) - ESET - C:\Program Files\ESET\ESET Security\ekrn.exe
O23 - Service: Epson Scanner Service (EpsonScanSvc) - Unknown owner - C:\WINDOWS\system32\EscSvc64.exe (file missing)
O23 - Service: ExpressVpn Service (ExpressVpnService) - Unknown owner - C:\Program Files (x86)\ExpressVPN\bootstrap\AMD64\nssm.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Serviço Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Serviço Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @oem14.inf,%SERVICE_NAME%;Intel Bluetooth Service (ibtsiva) - Unknown owner - C:\WINDOWS\system32\ibtsiva (file missing)
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Intel Corporation - C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_7948ecc1af5c27e1\igfxCUIService.exe
O23 - Service: Serviço iPod (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: KMS-R@1n - Unknown owner - C:\Windows\[email protected]
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: NitroPDFDriverCreatorReadSpool11 (NitroDriverReadSpool11) - Nitro Software, Inc. - C:\Program Files\Nitro\Pro 11\NitroPDFDriverService11x64.exe
O23 - Service: NitroUpdateService - Unknown owner - C:\Program Files\Nitro\Pro 11\Nitro_UpdateService.exe
O23 - Service: Nalpeiron Licensing Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\SysWOW64\NLSSRV32.EXE
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\WINDOWS\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\WINDOWS\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\WINDOWS\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: OpenSSH Authentication Agent (ssh-agent) - Unknown owner - C:\WINDOWS\System32\OpenSSH\ssh-agent.exe (file missing)
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\WINDOWS\system32\xbgmsvc.exe (file missing)
--
End of file - 13878 bytes
Como posso saber se realmente há intrusos? Como resolver este problema?
Agradeço toda a ajuda disponibilizada
 
Última edição:
Boa noite,

Tenho um problema, que julgo ser sério. Não consigo imprimir nenhum documento a partir do meu pc. Aliás, nenhum dispositivo na minha casa consegue ligar-se a essa impressora, e isso inclui o iPone, iPad e mais 2 pc.
Contactei com uma linha de suporte epson (http://www.epsonsupport247.com/blog/epson-printer-wifi-connect-error/) e por controlo remoto mostraram 48 ligações ao meu pc?! Afirmaram que tinha intrusos no meu pc. Pensando no assunto, lembro-me há uns tempos de ter a luz da câmara a tentar ligar mas o AV pedia permissão e nunca autorizei.
Foi-me dito ao telefone que disponibilizariam um software por 200 $, que resolveria o problema, mas não aceitei.
Sempre tive AV + malwarebytes + ccleaner e nunca tive problemas até à data. Corri o ESET e o malwarebytes que não mostraram qualquer problema.

Aqui está o log:

Como posso saber se realmente há intrusos? Como resolver este problema?
Agradeço toda a ajuda disponibilizada

Entra na pagina router e vê quem está ligado, liga o registo de logs também para mais tarde poderes monitorizar todas as ligações, altera a password do wireless
 
Essencialmente olhas para a coluna CPU e vês se há algum processo a usar CPU em excesso ou exageradamente.

processexplorer.jpg
 
Uso o Panda Dome. É estranho porque isto anda sempre nos 100%. Ontem baixou por pouco tempo dos 100% e agora fui ver e baixou bastante mas é sempre por pouco tempo e volta a estar a 100%
 
Boas
Regularmente recebo emails do género (o conteúdo é, + ou - o mesmo) :
"have very bad news for you.
09/08/2018 - on this day I hacked your OS and got full access to your account xxxx
On this day your account xxxx has password: xxxc

So, you can change the password, yes.. But my malware intercepts it every time.

How I made it:
In the software of the router, through which you went online, was a vulnerability.
I just hacked this router and placed my malicious code on it.
When you went online, my trojan was installed on the OS of your device.

After that, I made a full dump of your disk (I have all your address book, history of viewing sites, all files, phone numbers and addresses of all your contacts).

A month ago, I wanted to lock your device and ask for a not big amount of btc to unlock.
But I looked at the sites that you regularly visit, and... "

Não é a ameaça que me preocupa mas o facto de as passwords que vem nos mails estarem correctas.
Já fix scan com "n" anti tudo e nada de relevante foi descoberto isto no PC onde, aliás, não visito sites suspeitos. Quanto a outros dispositivos com acesso à Internet são o telm (Android) e o Ipad (também sem visitas esquisitas).
Confesso que não sei o que fazer pelo que agradeço qualquer ajuda.
Cumps
 
Back
Topo