1. Este site usa cookies. Ao continuar a usar este site está a concordar com o nosso uso de cookies. Saber Mais.

Computador crasha do nada...

Discussão em 'Dúvidas e Suporte Técnico PC' iniciada por Mepheesto, 10 de Setembro de 2007. (Respostas: 25; Visualizações: 2425)

  1. Mepheesto

    Mepheesto Power Member

    Boas pessoal!

    Tenho um portátil Asus G1 com Windows Vista Ultimate e ultimamente o computador pára completamente às vezes e não consigo fazer nada nele senão fazer reset!

    Nem o ctrl+alt+del funciona, fica so a imagem parada no monitor!

    Alguem me poe ajudar a descobrir a origem do problema e se possivel uma forma de o resolver?
     
  2. Kamipt

    Kamipt Power Member

    Procura por virus (avg, avast), spyware (spybot), temperaturas (everest), vê o system log no event viewer(iniciar/executar/eventvwr.msc).
     
  3. Korben_Dallas

    Korben_Dallas Zwame Advisor

    Saca o memtest86 ou o Windows Memory Diagnostics e queima isso num CD. Faz o boot com o CD e deixa-o ver se tás com erros a nível da memória RAM.

    E já agora vê as temps se tá tudo a funcionar a uma temperatura decente.
     
  4. Mepheesto

    Mepheesto Power Member

    ja vi os virus e o spybot!

    as temperaturas estão
    60ºC processador
    55ºC CPU1 Nucleo 1
    45ºC Motherboard

    no vista n tem executar no iniciar (ainda me ando a habituar a isto!) como vou ao event viewer?
     
  5. rustyballzz

    rustyballzz Power Member

    onde fazes a pesquiza serve como o executar

    cumpz.
     
  6. Mepheesto

    Mepheesto Power Member

    Logo depois de crshar fui ao event viewer e tenho 2 erros:

    10010 DistributedCOM
    6008 Eventlog
     
  7. Kamipt

    Kamipt Power Member

    Não me parecem erros significativos se só tiveres esses,o 6008 por exemplo Event ID 6008 is unexpectedly logged to the System event log after you shut down and restart your computer.
    Que estás a fazer quando crasha, é aleatório ou com alguma aplicação especifica, tenta pastar o log do hijackthis (hijackthis.de), testa também as memórias como disse o korben.
     
  8. Mepheesto

    Mepheesto Power Member

    Logfile of HijackThis v1.99.1
    Scan saved at 13:56:21, on 11-09-2007
    Platform: Unknown Windows (WinNT 6.00.1904)
    MSIE: Internet Explorer v7.00 (7.00.6000.16512)

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\ASUS\ASUS Direct Console\LCMP.exe
    C:\Program Files\PowerForPhone\PowerForPhone\PowerForPhone.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
    C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\ASUS\Asus MultiFrame\MultiFrame.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\ASUS\ASUS Direct Console\D3DCheck.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Internet Explorer\IEUser.exe
    C:\Users\user\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.asus.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.asus.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [DirectMessenger] "C:\Program Files\ASUS\ASUS Direct Console\LCMP.EXE"
    O4 - HKLM\..\Run: [PowerForPhone] C:\Program Files\PowerForPhone\PowerForPhone\PowerForPhone.exe
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [Steam] C:\Program Files\Steam\Steam.exe -silent
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - Global Startup: MultiFrame.lnk = ?
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra button: Estatísticas do Antivírus da Web - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\scieplugin.dll
    O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
    O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
    O11 - Options group: [INTERNATIONAL] International*
    O13 - Gopher Prefix:
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C877C4DD-B443-4EC4-B29B-8D0EAF0397C8}: NameServer = 194.65.100.117,194.65.5.2
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1.0\r3hook.dll
    O20 - Winlogon Notify: klogon - C:\Windows\system32\klogon.dll
    O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\ATK Hotkey\ASLDRSrv.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe" -r (file missing)
    O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: @%SystemRoot%\ehome\ehstart.dll,-101 (ehstart) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
    O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
    O23 - Service: spmgr - Unknown owner - C:\Program Files\ASUS\NB Probe\SPM\spmgr.exe
    O23 - Service: Syntek AVStream USB2.0 WebCam Service (StkSSrv) - Syntek America Inc. - C:\Windows\System32\StkSrv.exe
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)
     
  9. luikki

    luikki Power Member

    qual é o antivírus que estás a usar?????
     
  10. Mepheesto

    Mepheesto Power Member

  11. _razor_

    _razor_ Power Member

    Esse processador tem temperaturas muito altas. Talvez seja daí o problema. Quando puxa pelo computador o CPU pode chegar a atingir uma temperatura muito alta e então crasha.
     
  12. guipatinador

    guipatinador I fold therefore I AM

    Desculpem o offtopic como e k se ve a temperatura???
     
  13. Kamipt

    Kamipt Power Member

  14. zyThuM

    zyThuM Power Member

    Ou entao tens o Notebook Hardware Control, é bom, com muitas funcionalidades, e free. :D
     
  15. luikki

    luikki Power Member

    pela tua logfile parece-me que o antivírus está desactivado!!!!
     
  16. guipatinador

    guipatinador I fold therefore I AM

    Mas isso nao e so pra portateis?

    Eu quando jogo GTA ou CS vou ver as temperaturas ao everest e deu me 30 e tais no disco rigido, e 60 e tais na placa mae e no processador e instalei no portatil da minha mae so por curiosidade e deu me temperaturas de 79º C no processador; cpu1/ nucleo 1 79º C; cpu1/nucleo2 78º C; gpu 86º C; disco rigido 67º C no fim de o meu irmao jogar duas horas de GTA San Andreas.... É um bocado elevado para um portatil nao e?? e ainda sao uns valentes graus de diferença...
     
  17. zyThuM

    zyThuM Power Member

    Não sentistes os teus dedos a ferver?

    Esses valores são muito altos, mas mesmo altos.

    Acho o mais preocupante mesmo é a temperatura do disco, 67º. é muito mesmo.

    Qual é o portatil em questão?
     
  18. guipatinador

    guipatinador I fold therefore I AM

    HP Pavilion 2837 14.1 polegadas comprei em 26 de outubro mas dantes akecia menos
     
  19. Mepheesto

    Mepheesto Power Member

    Pa o computador continua a crashar as vezes?

    Axam mesmo que e da temperatura? como resolvo?
     
  20. zyThuM

    zyThuM Power Member

    Desconfio que seja das temperaturas.

    Tenta aspirar o portátil, mete os aspirador nas saidas de ar para limpar o pó.
    Abrir está fora de questão se não perdes a garantia.

    Se o problema continuar leva o à garantia.
     

Partilhar esta Página