Boa tarde.
Desculpem vir incomodar, mas preciso muito da ajuda de alguém entendido em computadores.
Faz dois dias já, que sem eu saber o porquê, o meu Pc deixa de responder e sou obrigado a desligá-lo no butão, eu estou desesperado já sem saber o que fazer para resolver este problema.
Ele não trava ao fazer alguma coisa em especial, mas notei que ele deixa de responder muitas vezes quando clico com o botão direito na lixeira, ou quando tento abrir uma música.
Mas outras vezes, ele deixa de responder sem ser a fazer essas tarefas, por vezes está a ligar e quando entra no Windows após carregar os aplicativos, ele trava.
Agradeço desde já toda a ajuda que me possam dar, espero conseguir resolver este problema.
Eu fiz um log com o programa HiJackThis, não sei se esse log ajuda em alguma coisa, mas deixo aqui de qualquer forma para alguém entendido me dar uma luz.
Aqui está o log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:44:26, on 23-02-2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Arquivos de programas\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Arquivos de programas\Java\jre6\bin\jqs.exe
C:\Arquivos de programas\Creative\SB Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Arquivos de programas\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\vsnpstd2.exe
C:\Arquivos de programas\Java\jre6\bin\jusched.exe
C:\Arquivos de programas\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\ARQUIV~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\ARQUIV~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\Arquivos de programas\ATI Technologies\ATI.ACE\cli.exe
C:\Arquivos de programas\ATI Technologies\ATI.ACE\cli.exe
C:\Arquivos de programas\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.pt/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://br.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://br.search.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Barra de Ferramentas do Yahoo! com bloqueador de pop-up - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Arquivos de programas\Arquivos comuns\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Arquivos de programas\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl Class - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Arquivos de programas\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O4 - HKLM\..\Run: [ATIPTA] "C:\Arquivos de programas\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [CTSysVol] "C:\Arquivos de programas\Creative\SB Live! 24-bit\Surround Mixer\CTSysVol.exe" /r
O4 - HKLM\..\Run: [UpdReg] "C:\WINDOWS\UpdReg.EXE"
O4 - HKLM\..\Run: [SNPSTD2] "C:\WINDOWS\vsnpstd2.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Arquivos de programas\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Arquivos de programas\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Arquivos de programas\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NSWosCheck] "C:\Arquivos de programas\Norton SystemWorks\osCheck.exe"
O4 - HKLM\..\Run: [NswUiTray] C:\Arquivos de programas\Norton SystemWorks\NswUiTray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Arquivos de programas\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Arquivos de programas\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Arquivos de programas\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase2895.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1187904198199
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1187977144954
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab57213.cab
O16 - DPF: {C014B140-3835-11D6-BC1D-00C095EEAD5D} - https://www.mbnet.pt/sidebar/mbnetrsidebar.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{52AC248C-0C0A-48FB-AF81-36BFF468E617}: NameServer = 192.168.1.254
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\ARQUIV~1\ARQUIV~1\Skype\SKYPE4~1.DLL
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Arquivos de programas\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Arquivos de programas\Arquivos comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Arquivos de programas\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Arquivos de programas\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: NMSAccessU - Unknown owner - C:\Arquivos de programas\CDBurnerXP\NMSAccessU.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\ARQUIV~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: Speed Disk service - Symantec Corporation - C:\ARQUIV~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
--
End of file - 9918 bytes
Por favor, qualquer ajuda será útil, porque estou mesmo sem saber o que fazer.
Desculpem vir incomodar, mas preciso muito da ajuda de alguém entendido em computadores.
Faz dois dias já, que sem eu saber o porquê, o meu Pc deixa de responder e sou obrigado a desligá-lo no butão, eu estou desesperado já sem saber o que fazer para resolver este problema.
Ele não trava ao fazer alguma coisa em especial, mas notei que ele deixa de responder muitas vezes quando clico com o botão direito na lixeira, ou quando tento abrir uma música.
Mas outras vezes, ele deixa de responder sem ser a fazer essas tarefas, por vezes está a ligar e quando entra no Windows após carregar os aplicativos, ele trava.
Agradeço desde já toda a ajuda que me possam dar, espero conseguir resolver este problema.
Eu fiz um log com o programa HiJackThis, não sei se esse log ajuda em alguma coisa, mas deixo aqui de qualquer forma para alguém entendido me dar uma luz.
Aqui está o log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:44:26, on 23-02-2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Arquivos de programas\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Arquivos de programas\Java\jre6\bin\jqs.exe
C:\Arquivos de programas\Creative\SB Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe
C:\Arquivos de programas\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\vsnpstd2.exe
C:\Arquivos de programas\Java\jre6\bin\jusched.exe
C:\Arquivos de programas\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\ARQUIV~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\ARQUIV~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
C:\Arquivos de programas\ATI Technologies\ATI.ACE\cli.exe
C:\Arquivos de programas\ATI Technologies\ATI.ACE\cli.exe
C:\Arquivos de programas\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.pt/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://br.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://br.search.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Barra de Ferramentas do Yahoo! com bloqueador de pop-up - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Arquivos de programas\Arquivos comuns\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Arquivos de programas\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl Class - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Arquivos de programas\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O4 - HKLM\..\Run: [ATIPTA] "C:\Arquivos de programas\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [CTSysVol] "C:\Arquivos de programas\Creative\SB Live! 24-bit\Surround Mixer\CTSysVol.exe" /r
O4 - HKLM\..\Run: [UpdReg] "C:\WINDOWS\UpdReg.EXE"
O4 - HKLM\..\Run: [SNPSTD2] "C:\WINDOWS\vsnpstd2.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Arquivos de programas\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Arquivos de programas\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Arquivos de programas\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NSWosCheck] "C:\Arquivos de programas\Norton SystemWorks\osCheck.exe"
O4 - HKLM\..\Run: [NswUiTray] C:\Arquivos de programas\Norton SystemWorks\NswUiTray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Arquivos de programas\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Arquivos de programas\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Arquivos de programas\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase2895.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1187904198199
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1187977144954
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab57213.cab
O16 - DPF: {C014B140-3835-11D6-BC1D-00C095EEAD5D} - https://www.mbnet.pt/sidebar/mbnetrsidebar.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{52AC248C-0C0A-48FB-AF81-36BFF468E617}: NameServer = 192.168.1.254
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\ARQUIV~1\ARQUIV~1\Skype\SKYPE4~1.DLL
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\coIEPlg.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Arquivos de programas\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Arquivos de programas\Arquivos comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Arquivos de programas\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Arquivos de programas\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: NMSAccessU - Unknown owner - C:\Arquivos de programas\CDBurnerXP\NMSAccessU.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Arquivos de programas\Norton Internet Security\Engine\16.2.0.7\ccSvcHst.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\ARQUIV~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: Speed Disk service - Symantec Corporation - C:\ARQUIV~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
--
End of file - 9918 bytes
Por favor, qualquer ajuda será útil, porque estou mesmo sem saber o que fazer.