SYMPTOMS
When you shut down or restart your Windows 98-based or Windows 95-based computer, you may receive one of the following error messages, and your computer may stop responding (hang):
MSGSRV32.EXE caused a general protection fault in module CM8330SB.DRV
EXPLORER caused a general protection fault in module CM8330SB.DRV
MSGSRV32.EXE: An error has occurred in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.
Iexplore caused an general protection fault in module cm8330.drv
CAUSE
This issue can occur if your computer uses a sound card or a modem that is based on the C-Media CMI8330 sound chip. This sound chip is used as the basis for several sound cards, and is also used with some modems.
RESOLUTION
To resolve this issue, contact the manufacturer of your sound card or modem to inquire about the availability of an updated driver for your sound card or modem.
NOTE : If you are unable to contact the manufacturer of your sound card, you can try to use the C-Media Windows 98 sound card driver version 4.10.00.0152 or later. This driver is available on the following C-Media Web site:
http://www.cmedia.com.tw
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
To work around this issue if you are unable to obtain an updated driver for your sound card:
Restart your computer in Safe mode. In Windows 98, restart your computer, press and hold down the CTRL key until you see the Windows 98 Startup menu, and then choose Safe Mode .
In Windows 95, restart your computer, press the F8 key when you see the "Starting Windows 95" message, and then choose Safe Mode .
Click Start , point to Settings , click Control Panel , and then double-click System .
Click the Device Manager tab.
Double-click the Sound, Video And Game Controllers branch to expand it.
Click your sound card, and then click Properties .
On the Drivers tab, click Driver File Details . Check to see that you are using the Cm8330sb.drv driver.
On the General tab, click to select the Disable In This Hardware Profile check box.
Click OK , and then click Close .
Restart your computer normally.
experimenta, pode ser q resolva o problema...
cheers
Jintro
