In Europe, if you are unable to return the product to the authorised Kingston dealer or distributor from whom you purchased the product, you may return the product directly to the Kingston service centre at: Kingston Court, Brooklands Close, Sunbury on Thames, Middlesex, TW16 7EP, UK. Before returning the product, you must first obtain a Return Material Authorization ("RMA") number from Kingston. An RMA number is obtained by contacting European Technical Support via Kingston's website: kingston.com/support. Conditions and freight requirements are as with US RMA returns as shown above.