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Tela azul de Erro - Win XP

Discussão em 'Dúvidas e Suporte Técnico PC' iniciada por Escodofredo, 17 de Agosto de 2007. (Respostas: 11; Visualizações: 1915)

  1. Meu PC tem um problema grave

    Volta e meia estou usando o PC e ele entra com uma mensagem de erro, em um fundo de tela azul e reinicia, isso tudo muito rapido, não dá para nem ao menos ver qual é a msg de erro, após isso ele reinicia normalmente.

    Alguem sabe me explicar o que pode ser isso???

    Não sei se ajuda em alguma coisa, mas eu usei o programa Hijackthis pra fazer um relatório

    desde já agradeço pela atenção e eventual ajuda! :)


    Logfile of HijackThis v1.99.1
    Scan saved at 21:18:31, on 16/8/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\Arquivos de programas\GbPlugin\GbpSv.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\ARQUIV~1\Grisoft\AVG7\avgamsvr.exe
    C:\ARQUIV~1\Grisoft\AVG7\avgupsvc.exe
    C:\ARQUIV~1\Grisoft\AVG7\avgemc.exe
    C:\Arquivos de programas\Zone Labs\ZoneAlarm\zlclient.exe
    C:\ARQUIV~1\Grisoft\AVG7\avgcc.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMBgMonitor.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMIndexStoreSvr.exe
    C:\Arquivos de programas\MSN Messenger\msnmsgr.exe
    C:\Arquivos de programas\MSN Messenger\usnsvc.exe
    C:\Arquivos de programas\Mozilla Firefox\firefox.exe
    C:\Arquivos de programas\WinRAR\WinRAR.exe
    C:\DOCUME~1\user\CONFIG~1\Temp\Rar$EX00.922\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = &http://home.microsoft.com/intl/br/access/allinone.asp
    O2 - BHO: Facilitador de Leitor de Link Adobe PDF - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Arquivos comuns\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: CompSegIB - {2E3C3651-B19C-4DD9-A979-901EC3E930AF} - C:\Arquivos de programas\Scpad\scpsssh2.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Arquivos de programas\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: G-Buster Browser Defense CEF - {C41A1C0E-EA6C-11D4-B1B8-444553540003} - C:\Arquivos de programas\GbPlugin\gbiehCef.dll
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [RaidTool] C:\Arquivos de programas\VIA\RAID\raid_t
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Arquivos de programas\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Arquivos de programas\Corel\Corel Snapfire\Corel Photo Downloader.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Arquivos de programas\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\ARQUIV~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Arquivos de programas\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [JustVoip] "D:\Paula\JustVoip\JustVoip.exe" -nosplash -minimized
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
    O16 - DPF: {E37CB5F0-51F5-4395-A808-5FA49E399003} (GbPluginObj Class) - https://imagem.caixa.gov.br/cab/GbPluginCef.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O21 - SSODL: CompIBBrd - {A3717295-941D-416F-9384-ED1736729F1C} - C:\Arquivos de programas\Scpad\scpLIB.dll
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\ARQUIV~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\ARQUIV~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\ARQUIV~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: Gbp Service (GbpSv) - Unknown owner - C:\Arquivos de programas\GbPlugin\GbpSv.exe
    O23 - Service: iPod Service - Unknown owner - C:\Arquivos de programas\iPod\bin\iPodService.exe (file missing)
    O23 - Service: NBService - Nero AG - C:\Arquivos de programas\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe




    startuplist:

    StartupList report, 16/8/2007, 21:21:00
    StartupList version: 1.52.2
    Started from : C:\DOCUME~1\user\CONFIG~1\Temp\Rar$EX15.094\HijackThis.EXE
    Detected: Windows XP SP2 (WinNT 5.01.2600)
    Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\Arquivos de programas\GbPlugin\GbpSv.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\ARQUIV~1\Grisoft\AVG7\avgamsvr.exe
    C:\ARQUIV~1\Grisoft\AVG7\avgupsvc.exe
    C:\ARQUIV~1\Grisoft\AVG7\avgemc.exe
    C:\Arquivos de programas\Zone Labs\ZoneAlarm\zlclient.exe
    C:\ARQUIV~1\Grisoft\AVG7\avgcc.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMBgMonitor.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMIndexStoreSvr.exe
    C:\Arquivos de programas\MSN Messenger\msnmsgr.exe
    C:\Arquivos de programas\MSN Messenger\usnsvc.exe
    C:\Arquivos de programas\Mozilla Firefox\firefox.exe
    C:\Arquivos de programas\WinRAR\WinRAR.exe
    C:\DOCUME~1\user\CONFIG~1\Temp\Rar$EX15.094\HijackThis.exe

    --------------------------------------------------

    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    NeroFilterCheck = C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NeroCheck.exe
    RaidTool = C:\Arquivos de programas\VIA\RAID\raid_t
    ZoneAlarm Client = "C:\Arquivos de programas\Zone Labs\ZoneAlarm\zlclient.exe"
    Corel Photo Downloader = C:\Arquivos de programas\Corel\Corel Snapfire\Corel Photo Downloader.exe
    Adobe Reader Speed Launcher = "C:\Arquivos de programas\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    AVG7_CC = C:\ARQUIV~1\Grisoft\AVG7\avgcc.exe /STARTUP

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    CTFMON.EXE = C:\WINDOWS\system32\ctfmon.exe
    MsnMsgr = "C:\Arquivos de programas\MSN Messenger\MsnMsgr.Exe" /background
    BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA} = "C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMBgMonitor.exe"
    JustVoip = "D:\Paula\JustVoip\JustVoip.exe" -nosplash -minimized

    --------------------------------------------------

    Autorun entries in Registry subkeys of:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    [OptionalComponents]
    =

    --------------------------------------------------

    Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

    Shell=*INI section not found*
    SCRNSAVE.EXE=*INI section not found*
    drivers=*INI section not found*

    Shell & screensaver key from Registry:

    Shell=Explorer.exe
    SCRNSAVE.EXE=C:\WINDOWS\system32\logon.scr
    drivers=*Registry value not found*

    Policies Shell key:

    HKCU\..\Policies: Shell=*Registry key not found*
    HKLM\..\Policies: Shell=*Registry value not found*

    --------------------------------------------------


    Enumerating Browser Helper Objects:

    (no name) - C:\Arquivos de programas\Arquivos comuns\Adobe\Acrobat\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    CompSegIB - C:\Arquivos de programas\Scpad\scpsssh2.dll - {2E3C3651-B19C-4DD9-A979-901EC3E930AF}
    (no name) - C:\Arquivos de programas\Spybot - Search & Destroy\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
    (no name) - (no file) - {7E853D72-626A-48EC-A868-BA8D5E23E045}
    G-Buster Browser Defense CEF - C:\Arquivos de programas\GbPlugin\gbiehCef.dll - {C41A1C0E-EA6C-11D4-B1B8-444553540003}

    --------------------------------------------------

    Enumerating Download Program Files:

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash9c.ocx
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    [GbPluginObj Class]
    InProcServer32 = C:\Arquivos de programas\GbPlugin\gbiehCef.dll
    CODEBASE = https://imagem.caixa.gov.br/cab/GbPluginCef.cab

    --------------------------------------------------

    Enumerating ShellServiceObjectDelayLoad items:

    PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
    CDBurn: C:\WINDOWS\system32\SHELL32.dll
    WebCheck: C:\WINDOWS\system32\webcheck.dll
    SysTray: C:\WINDOWS\system32\stobject.dll
    WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll
    CompIBBrd: C:\Arquivos de programas\Scpad\scpLIB.dll

    --------------------------------------------------
    End of report, 5.469 bytes
    Report generated in 0,016 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only
     
  2. rustyballzz

    rustyballzz Power Member

    ecran azul geralmente é hardware....
    preenche o campo My System para a malta saber q tipo de maquina tens, é mais facil ajudar-te assim
    cumpz.
     
  3. Pronto, por via das duvidas vou colocar o resto aqui tbm!


    CPU-Z 1.40.5 report file
    Processor(s)
    Number of processors 1
    Number of cores 1 per processor
    Number of threads 2 (max 2) per processor
    Name Intel Pentium 4 531
    Code Name Prescott
    Specification Intel(R) Pentium(R) 4 CPU 3.00GHz
    Package Socket 775 LGA
    Family/Model/Stepping F.4.1
    Extended Family/Model F.4
    Core Stepping E0
    Technology 90 nm
    Core Speed 3000.0 MHz
    Multiplier x Bus speed 15.0 x 200.0 MHz
    Rated Bus speed 800.0 MHz
    Stock frequency 3000 MHz
    Instruction sets MMX, SSE, SSE2, SSE3, EM64T
    L1 Data cache 16 KBytes, 8-way set associative, 64-byte line size
    Trace cache 12 Kuops, 8-way set associative
    L2 cache 1024 KBytes, 8-way set associative, 64-byte line size
    Chipset & Memory
    Northbridge VIA PT880 Pro rev. 00
    Southbridge VIA VT8237 rev. 00
    Graphic Interface AGP
    AGP Revision 1.0
    AGP Transfer Rate 2x
    AGP Side Band Addressing supported, enabled
    Memory Type DDR
    Memory Size 512 MBytes
    Memory Frequency 200.0 MHz (1:1)
    DRAM Interleave 4-way
    CAS# Latency (tCL) 3.0 clocks
    RAS# to CAS# (tRDC) 4 clocks
    RAS# Precharge (tRP) 4 clocks
    Cycle Time (tRAS) 8 clocks
    Command Rate 2T
    System
    System Manufacturer System manufacturer
    System Name System Product Name
    System S/N System Serial Number
    Mainboard Vendor ASUSTeK Computer INC.
    Mainboard Model P5VD1-X
    BIOS Vendor American Megatrends Inc.
    BIOS Version 080012
    BIOS Date 10/14/2005
    Memory SPD
    Module 1 DDR, PC3200 (200 MHz), 512 MBytes, unknown brand
    Software
    Windows Version Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    DirectX Version 9.0c
     
  4. Start -> Settings -> Control Panel -> System -> Advanced -> Startup and Recovery -> Settings -> tirar o visto de "Automatically Restart".

    Assim já tens tempo de ver o que diz no ecran azul da próxima vez.




    Achei no forum, se isso funcionar já ajuda em mto ao menos saber qual é o erro.

    ;)
     
  5. WhizzZ

    WhizzZ Power Member

    no entanto podes passar o memtest e o mhdd para testar as memorias e o(s) discos
     
  6. ston

    ston Folding Member

    Mete-lhe Linux que isso passa.:lol:


    Consegues tentar um restauro do sistema?
     
  7. Kamipt

    Kamipt Power Member

    Tens um prescott, vê as temps com o Everest, esses cpus são quentinhos.
     
  8. Memtest detectou os seguintes erros:

    7989320
    39396520
    13984936
    5393576
    7138472
    e continua procurando, alguem sabe oq eu tenho que fazer???

    :P
     
    Última edição: 20 de Agosto de 2007
  9. WhizzZ

    WhizzZ Power Member

    sim,

    se tiver na garantia manda para RMA se ja n tiver na garantia compra uma nova

    :P
     
  10. As memórias ou os discos?
     
  11. rustyballzz

    rustyballzz Power Member

    presumo que seja as memorias
     

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