windows installer ?

B

bboy_orvil

Power Member
E' o seguinte quando tento instalar algo que necessite do windows installer aparece o seguinte erro:

semttulokk3.jpg


Ja fui ao site da microsoft instalar o windows installer mais recente e ao instalalo da-me imensos erros.. que posso fazer?

tenho windows xp service pack 3
 
Não sei se será poderá ser malware mas vamos tentar o seguinte:

Descarregue o HijackThis daqui:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download

Para evitar o processo de instalação descarregue o executável:
http://www.trendsecure.com/portal/en-US/_download/HiJackThis.exe

Crie uma pasta C:\HJT e coloque nessa pasta o ficheiro HiJackThis.exe que descarregou.

Arranque o programa fazendo duplo-clique.

Clique agora no botão Do a system scan and save a logfile.

No final abrir-se-á um texto em Notepad. Copie esse texto e coloque-o aqui.

Depois disso veremos o que terá de estranho que possa estar a causar problemas.

Zee
 
boas

so 1 pergunta q ainda nao fizeram e que faz toda a diferença

estas a tentar instalar tudo isso com uma conta de admin ou é uma conta de utlizador ?
 
sim estou como admin no computador.

o Hijackthis nao detecta kalker problema.

eu ja tive a peskisar imenso no google e ja tentar registar novamente o windows installer dame erro.. ja fui a executar-services.smc ver se o windows installer estava iniciado e nao esta.. nem consigo inicialo pk da erro..

entretanto eu desinstalei o service pack 3 para csguir instalar o windows installer 3.1 visto que o 4.5 nao da para instalar dame erro, mas inflizmente tudo continua igual..

soluçao :(
 
Blue Zee disse:
Importa-se de colocar o log do HJT?
Clicar para expandir...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:39:53, on 22-01-2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Programas\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\WacomTouchService.exe
C:\WINDOWS\system32\svchost.exe
C:\Programas\Alwil Software\Avast4\aswUpdSv.exe
C:\Programas\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\Bonjour\mDNSResponder.exe
C:\Programas\Software WIDCOMM\Bluetooth\bin\btwdins.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Programas\COMODO\Firewall\cmdagent.exe
C:\Programas\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\Programas\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Programas\Java\jre6\bin\jqs.exe
C:\Programas\Ficheiros comuns\LightScribe\LSSrvc.exe
C:\Programas\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Programas\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
C:\Programas\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Programas\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\Programas\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.exe
C:\Programas\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Programas\Bioscrypt\VeriSoft\Bin\AsGHost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Programas\Alwil Software\Avast4\ashMaiSv.exe
C:\Programas\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Programas\NVIDIA Corporation\NetworkAccessManager\bin\nTrayFw.exe
C:\Programas\Motorola\SMSERIAL\sm56hlpr.exe
C:\Programas\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Programas\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Programas\Hp\HP Software Update\HPWuSchd2.exe
C:\Programas\Windows Defender\MSASCui.exe
C:\Programas\Synaptics\SynTP\SynTPEnh.exe
C:\Programas\COMODO\Firewall\cfp.exe
C:\Programas\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Programas\WinPortrait\wpctrl.exe
C:\Programas\Ficheiros comuns\Microsoft Shared\Works Shared\WkUFind.exe
C:\PROGRA~1\Kanguru\Kanguru.exe
C:\Programas\WinPortrait\floater.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Programas\Java\jre6\bin\jusched.exe
C:\Programas\Notebook Hardware Control\nhc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programas\MSN Messenger\MsnMsgr.Exe
C:\Programas\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Programas\Ficheiros comuns\Nero\Lib\NMIndexStoreSvr.exe
C:\Programas\Messenger\msmsgs.exe
C:\Programas\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Programas\Ficheiros comuns\Nero\Lib\NMIndexingService.exe
C:\Programas\PC Connectivity Solution\ServiceLayer.exe
C:\Programas\Registry Mechanic\RegMech.exe
C:\Documents and Settings\Administrador\Definições locais\Application Data\Google\Update\GoogleUpdate.exe
C:\Programas\Software WIDCOMM\Bluetooth\BTTray.exe
C:\PROGRA~1\SOFTWA~1\BLUETO~1\BTSTAC~1.EXE
C:\Programas\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Programas\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Programas\PC Connectivity Solution\Transports\NclBCBTSrv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Programas\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrador\Definições locais\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Administrador\Definições locais\Application Data\Google\Chrome\Application\chrome.exe
C:\Programas\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://forum.tabletpcreview.com/showpost.php?p=86955&postcount=39
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programas\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\programas\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Programas\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programas\Java\jre6\bin\jp2ssv.dll
O2 - BHO: VeriSoft Access Manager - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - C:\Programas\Bioscrypt\VeriSoft\Bin\ItIEAddIn.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Programas\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programas\google\googletoolbar1.dll
O4 - HKLM\..\Run: [nTrayFw] C:\Programas\NVIDIA Corporation\NetworkAccessManager\bin\nTrayFw.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SMSERIAL] C:\Programas\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe C:\PROGRA~1\BIOSCR~1\VeriSoft\Bin\ASTSVCC.dll,RegisterModule
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Programas\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [SynTPStart] C:\Programas\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Programas\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Programas\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Programas\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [PivotSoftware] "C:\Programas\WinPortrait\wpctrl.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Programas\Ficheiros comuns\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Programas\Ficheiros comuns\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Programas\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [HUAWEI E620 Data Card] C:\PROGRA~1\Kanguru\Kanguru.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programas\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [NotebookHardwareControl] "C:\Programas\Notebook Hardware Control\nhc.exe" -quiet
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Programas\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Programas\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Programas\Ficheiros comuns\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - HKCU\..\Run: [MSMSGS] "C:\Programas\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Programas\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [RegistryMechanic] C:\Programas\Registry Mechanic\RegMech.exe /H
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Administrador\Definições locais\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-19\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SERVIÇO LOCAL')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Serviço de rede')
O4 - HKUS\S-1-5-20\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Serviço de rede')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Programas\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Enviar para &Bluetooth - C:\Programas\Software WIDCOMM\Bluetooth\btsendto_ie_ctx.htm
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1224460242046
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-03.sun.com/s/ESD5/JS...4/&filename=jinstall-6u10-windows-i586-jc.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/player/install/3DVIA_player_installer.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{3D9CAF78-B57F-440A-B03B-49D89BD9929D}: NameServer = 192.168.2.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{48A7A140-9A4C-43F7-9EB0-9FB5A2051289}: NameServer = 62.169.67.172 62.169.67.171
O17 - HKLM\System\CS1\Services\Tcpip\..\{3D9CAF78-B57F-440A-B03B-49D89BD9929D}: NameServer = 192.168.2.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{3D9CAF78-B57F-440A-B03B-49D89BD9929D}: NameServer = 192.168.2.1
O17 - HKLM\System\CS3\Services\Tcpip\..\{3D9CAF78-B57F-440A-B03B-49D89BD9929D}: NameServer = 192.168.2.1
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FICHEI~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: APSHook.dll C:\WINDOWS\system32\guard32.dll
O20 - Winlogon Notify: OneCard - C:\Programas\Bioscrypt\VeriSoft\Bin\ASWLNPkg.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Programas\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Programas\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Programas\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Programas\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Programas\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Programas\Software WIDCOMM\Bluetooth\bin\btwdins.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Programas\COMODO\Firewall\cmdagent.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Programas\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Programas\Ficheiros comuns\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Programas\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.exe
O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Apache Software Foundation - C:\Programas\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Programas\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Programas\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Programas\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Programas\Ficheiros comuns\LightScribe\LSSrvc.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Programas\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Programas\Ficheiros comuns\Nero\Lib\NMIndexingService.exe
O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA Corporation - C:\Programas\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA - C:\Programas\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: ServiceLayer - Nokia. - C:\Programas\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\WINDOWS\system32\Pen_Tablet.exe
O23 - Service: Wacom Touch Service (WacomTouchService) - Unknown owner - C:\WINDOWS\system32\WacomTouchService.exe

--
End of file - 14414 bytes



o windows installer nao vai dar erro no HJT porke ele nem seker esta iniciado .. penso eu !?
 
bboy_orvil disse:
eu ja tive a peskisar imenso no google e ja tentar registar novamente o windows installer dame erro.. ja fui a executar-services.smc ver se o windows installer estava iniciado e nao esta.. nem consigo inicialo pk da erro..
Clicar para expandir...

seguiste os passos indicados no link que eu coloquei, ou quando começaste a ler verificaste que já tinhas feito isso?
faço essa pergunta porque, o autor providencia um ficheiro .reg e passos detalhados, não apenas registar novamente.
também constam logo abaixo dessa solução, outras tais como esta:

Another note is, if you are running DirectX 9, many users are having this same issue. It seems to be prevelent to certain graphics cards and the dxdiag tool, doesn't help.
Clicar para expandir...

tentaste todas as soluções descritas passo a passo?
desculpa estar a teimar com isto, mas por vezes os métodos são diferentes, e isso pode ser a diferença em muitos casos.

só mais uma coisa, quais os erros que aparecem, no log de eventos do eventvwr.msc?
 
corri o dial-a-fix e ele kando deveria estar a registar o windows installer deu o erro k me custuma dar kando tento registar manualmente.. concluindo ficou tudo igual..


:(:(:(:(:(
 
.q1 disse:
seguiste os passos indicados no link que eu coloquei, ou quando começaste a ler verificaste que já tinhas feito isso?
faço essa pergunta porque, o autor providencia um ficheiro .reg e passos detalhados, não apenas registar novamente.
também constam logo abaixo dessa solução, outras tais como esta:



tentaste todas as soluções descritas passo a passo?
desculpa estar a teimar com isto, mas por vezes os métodos são diferentes, e isso pode ser a diferença em muitos casos.

só mais uma coisa, quais os erros que aparecem, no log de eventos do eventvwr.msc?
Clicar para expandir...

sim fiz tudo direito como tinha no link.. o k aparece no event.msc e' o seguinte:

 
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