Xbox Microsoft assume problemas com 360 a da mais um ano de garantia

jmoportugal

jmoportugal

Power Member
Microsoft Expands Xbox 360 Warranty Coverage

REDMOND, Wash. — July 5, 2007 —Microsoft Corp. today announced that it will expand its global Xbox 360™ warranty coverage. Any Xbox 360 customer who experiences a general hardware failure indicated by three flashing red lights will now be covered by a three year warranty from date of purchase. All other existing Xbox 360 warranty policies remain in place.

As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures. Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers.

Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the “three flashing red lights” error message within three years from time of purchase free of charge, including shipping costs. Microsoft will take a $1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies.

“The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize,” said Robbie Bach, president of Microsoft’s Entertainment & Devices Division. “We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come.”

For any customer who has previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console, Microsoft will retroactively reimburse them.

At 2:30 p.m. PDT today, Microsoft will hold a teleconference for financial analysts and investors with Robbie Bach, president of Entertainment and Devices, Chris Liddell, senior vice president and chief financial officer, and Frank Brod, corporate vice president and chief accounting officer to discuss today’s announcement. To participate, U.S. residents can dial +1-888-459-9165, and those outside the United States can dial +1-773-799-3324. The passcode is MSFT. The call will be available for playback beginning approximately one hour after the conclusion of the call through 5 p.m. PDT on Thursday, July 12. To access the playback, U.S. residents can dial +1-866-363-4143, and those outside the United States can dial +1-203-369-0210. An audio webcast of the conference call will also be made available at the Investor Relations site at http://www.microsoft.com/msft.

Xbox 360 customers with questions should visit www.xbox.com

About Microsoft

Founded in 1975, Microsoft (NASDAQ “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

#########

Statements in this release that are "forward-looking statements" are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could differ materially. For further information regarding risks and uncertainties associated with Microsoft’s business, please refer to the “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and “Risk Factors” sections of Microsoft’s SEC filings, including, but not limited to, its annual report on Form 10-K and quarterly reports on Form 10-Q, copies of which may be obtained by contacting Microsoft’s Investor Relations department at (800) 285-7772 or at Microsoft’s Investor Relations website at http://www.microsoft.com/msft.

All information in this release is as of July 5, 2007. The company undertakes no duty to update any forward-looking statement to conform the statement to actual results or changes in the company’s expectations.
Clicar para expandir...

Fonte:
http://gamerscoreblog.com/team/archive/2007/07/05/warrantyrelease.aspx
 
Muito bem, mas não havia já qualquer coisa tipo "garantia vitalicia" para os possuidores das primeiras xbox 360 problematicas? acho que me lembro de ter ouvido algo assim
 
Acho que é a atitude correcta por parte da Microsoft, mas mais do que a garantia espero mesmo que consigam fazer qualquer coisa contra o problema no hardware!
 
Bl!nd disse:
Acho que é a atitude correcta por parte da Microsoft, mas mais do que a garantia espero mesmo que consigam fazer qualquer coisa contra o problema no hardware!
Clicar para expandir...

os milhões que já foram vendidos eles não podem fazer nada. creio que daqui para a frente já começem a produzi-las com o novo cooler no chip gráfico.
 
A minha tem 7 meses e ainda não deu problemas, mas mesmo assim é bom saber disso, é que estamos sujeitos a uma avaria de repente...
Muito boa atitude por parte da Microsoft...

Cumprimentos
 
Finalmente admitiram que estava algo errado...agora é ver se deixa de acontecer...quem sabe até se os próximos "sortudos" a ter a consola avariada não levam com um upgrade grátis :D
 
É boa atitude.
Em vez de fazer um call massivo dao mais 1 ano de garantia. Assim as que derem raia são reparadas sem qualquer prejuizo para o consumidor. As que nao derem raia é pq rulam na boa, ja que se nao falham durante 3 anos tb nao tou a ver a fanar assim depois do nada.

Eles tb nao resolveram o problema mais cedo pq tao a espera no CPU e GPU a 65nm e consequentemente a consola fica incomparavelmente mais fresquinha e o cooling que tás de origem chega perfeitamente.
 
DJ_PAPA disse:
Eles tb nao resolveram o problema mais cedo pq tao a espera no CPU e GPU a 65nm e consequentemente a consola fica incomparavelmente mais fresquinha e o cooling que tás de origem chega perfeitamente.
Clicar para expandir...

Como nao fizeram essas alteração na Elite, nao sei ate que ponto poderão avançar.
Ao menos caso implementassem futuramente no mercado versoes actualizadas com processos de fabrico renovados, era dar "oportunidades" a actuais clientes.
 
Nós até temos sorte, porque graças às leis nacionais a MS é obrigada a dar 2 anos de garantia, mas nos EUA a garantia dada era de 6 meses! Já tinha sida extendida para um ano e mais tarde 2 anos para os primeiros compradores. O facto de alterarem para 3 anos para todas as consolas é porque haverá um numero significativo de consolas, que não as de lançamento, a dar problemas.
Pessoalmente tenho-a há um ano e não tenho problemas. à parte alguns "freezanços".
 
Será que este comunicado também foi fabricado pela SONY? :-D
Dividam o número que eles falam, $1.05 billion to $1.15, pelo custo médio de reparação (podem até dividir pelo custo de uma xbox core, 300$ seja,) e vejam bem quantas consolas a MS está a contar reparar (3 milhões e 500 mil consolas, em 10 milhões vendidos). E isto a fazer a conta a um custo de reparação bastante alto. Nunca na vida trocar os dissipadores vai custar tanto como uma consola nova.
Assim se calam uns quantos "fanboys" que andavam a dúvidar dos relatos que se multiplicavam pela net.
Agora a sério, finalmente, boas noticias quanto a este assunto! Mas correcto correcto era um recall.
Há que ter em conta que extenderem a garantia não torna a consola mais fiável, e não evita que muitas ainda tenham que ir para RMA.
 
Última edição:
Reparações da Xbox 360 podem custar mil milhões de dólares à Microsoft
A soma de queixas de falhas de hardware dos últimos meses vai obrigar a Microsoft a proceder a reparações na sua consola de jogos de vídeo Xbox 360, uma operação que custará à empresa norte americana mais de mil milhões de dólares. Para além da má publicidade que estas falhas acarretam, as reparações vão ser um peso negativo nos resultados de uma divisão já deficitária da empresa.

Sem adiantar pormenores, a Microsoft confirmou ontem a existência de falhas de hardware generalizadas que obrigaram a uma taxa anormal de reparações de consolas nos últimos meses.

A empresa comunicou ontem que vai prolongar o período de suporte à consola a três anos devido a estes problemas, naquela que é já a segunda alteração feita à garantia da Xbox 360.

Para cobrir os custos adicionais das reparações a Microsoft vai reservar 1,15 mil milhões de dólares do seu quarto trimestre fiscal, que cobrem também o alargamento da garantia.

Chris Liddell, Director financeiro da Microsoft, admitiu que a empresa não conseguiu atingir os objectivos de vendas da Xbox 360, comercializando 11,6 milhões de unidades desde o lançamento em Novembro de 2005 quando se previa a venda de 12 milhões de consolas.

No quarto trimestre fiscal, que terminou em Junho, a divisão de entretenimento da Microsoft reportou perdas de 315 milhões de euros com receitas de 929 milhões. Os resultados positivos são porém esperados para 2008.
Clicar para expandir...
in Sapo Tek
 
In a release and subsequent investor conference call yesterday evening, Microsoft has owned up to the high failure rate of the 360, increasing the warranty against failures that bring on the dreaded three "red lights of death" to three years. Since Microsoft claimed that this additional warranty—which is retroactive and comes with a promise to refund anyone who has paid for repairs—will cost them between $1.05 to $1.15 billion to implement, they naturally felt like they had to involve the investors and clear the air about this monstrous cost. The ensuing conference call shed some light on this announcement and how Microsoft will deal with this issue moving forward.
Related Stories

* Microsoft to extend warranty against red rings of death to 3 years
* Microsoft increases the 360 warranty to one year, standard
* Microsoft talks about wireless 360 headset issues
* Microsoft offers free repairs/refunds for repairs for launch 360s

Robbie Bach, the president of Microsoft's entertainment and devices division, began his portion of the call by saying they are selling "lots" of games while adding many consumers to Xbox Live. "The fundamentals are good," he said, but he admitted that they weren't happy with the number of defective units. "The number of repairs to Xbox 360 consoles have been unacceptable to us," he goes on, claiming that there are a number of reasons for these "general hardware failures."

This isn't the first time Microsoft has beefed up their warranty: an earlier extension of the system's warranty to one year also pointed to more hardware failures than Microsoft was willing to admit. Chris Lidell, Microsoft's chief financial officer, also noted that the $1 billion (plus) cost for this warranty increase is budgeted to cover every console that has been produced and sold so far, as well as new systems sold moving forward. With 11.6 million units shipped through June, that's allowing for a warranty cost of around $86 per system.

While they won't share the specific numbers of affected units, they do say it's a "meaningful number," claiming that they understand why the issue was happening and that they have made engineering changes to keep these issues from happening again. Whether they're talking about the new heatsinks people have been seeing in their systems or something new is unclear.

"Since it's multiple things, I hate to even point at design," Robbie Bach says about the defects, claiming that they're proud of their partners, and this issue is Microsoft's responsibility to fix. When asked if this is something they've been able to engineer out of the system, Bach's response is a firm "yes."

The $1 billion charge goes onto the fiscal year 2007, which allows Microsoft to claim that the entertainment and devices division will be profitable in fiscal 2008. While that may be the case on a year-to-year basis, this is a huge hit for the division. This move may have headed off a class-action lawsuit against the console manufacturer, but it also serves as Microsoft's admission that the 360 has major reliability issue.

The response on our own forums following this announcement seem to be positive, with some gamers bitter that it took so long for the issue to be addressed. Moving forward, this may help gamers feel confident in their 360 purchases, or it could serve as proof to naysayers that Microsoft has been less than forthcoming in dealing with hardware failures. It remains to be seen if the engineering fixes to the system will cut down defective 360 units in the future. If Microsoft is able to enter the holiday season with these updated consoles, the new 65nm process, and perhaps a price drop, they could see an increase in sales for their efforts.
Clicar para expandir...


http://arstechnica.com/news.ars/pos...cceptable-numbers-of-returns-and-repairs.html
 
DJ_PAPA disse:
É boa atitude.
Em vez de fazer um call massivo dao mais 1 ano de garantia. Assim as que derem raia são reparadas sem qualquer prejuizo para o consumidor. As que nao derem raia é pq rulam na boa, ja que se nao falham durante 3 anos tb nao tou a ver a fanar assim depois do nada.

Eles tb nao resolveram o problema mais cedo pq tao a espera no CPU e GPU a 65nm e consequentemente a consola fica incomparavelmente mais fresquinha e o cooling que tás de origem chega perfeitamente.
Clicar para expandir...
O problema que o cooler do GPU é um reles dissipador de aluminio rasca, enquanto do CPU é enorme com heatpipes..

Será que custava muito colocar uns heatpipes, ligados a um "radiador" colado junto as 2 fans?
 
Acho que sinceramente é uma atitude que se deve aplautir, vindo da M$ :P, admitir o problema e dar mais 1 ano de garantia de 1 ano, e cobre todas as despesas que uma pessoa tenha em mandar a consola para eles para ser arranjada.

Cumprimentos :D
 
Inicie sessão ou registe-se para poder participar.
Back
Topo